Returns and Refunds Policy
Thank you for shopping with us. We hope that you love your purchase, but if you are not entirely satisfied with your purchase, we are here to help.
Returns
We promise to refund any item you return to us within 30 days of the date shown on your dispatch note. When returning items to us, please place them in their original packaging, ensuring all labels and tags are intact, along with your invoice/receipt and returns form. All items must be returned in the condition received; if any items are returned not in the condition received, we may refuse the return.
Please follow the simple steps below to return an item to us:
- Re-package your Grunge Wear item in its original packaging with labels and tags intact along with a copy of your invoice.
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- Keep your receipt of postage safe as you may need this as proof of postage.
Return address
BULL RING FASHION LTD, Unit 19 Temple Building, Temple Road, Leicester, England, LE5 4JG
Refunds
Refunds are processed within 3 days of Grunge Wear receiving the return; refunds are processed using the same payment method you originally used to make your purchase.
In the event the item you received is faulty, we will reimburse your postage costs incurred using a Standard Delivery method.
In the event we do not receive your order, we will ask you to provide a proof of postage receipt; Grunge Wear reserve the right to refuse a refund if you are unable to provide proof of postage.
Exchange
Unfortunately, at this moment in time we are unable to process exchange requests. If you would like to return an item, please return your item as described above and we will happily process a refund.
Cancel My Order
We are not able to make changes to your order once received, but you do have the option to cancel:
- Standard Delivery - within 1 hour from placing your order.
- Next Day Delivery - within 30 minutes from placing your order.
Contact Us
If you are a customer and need to contact Customer Care regarding an order, please provide your full name, address, and order number. This information will help us better assist you with any questions or concerns you may have. You can reach our Customer Care team by phone, email, or through our website's contact form. Thank you for your cooperation and we look forward to resolving any issues you may have.
